I. Authorization for the return of goods will be determined under the Conditions of Sale and Limited Warranties as expressed in this pricelist. Please refer to the Warranty section for more information.

II. Dornbracht will accept as return goods only products which are

a. Defective due to poor workmanship or materials
b. Items that are in resaleable condition and within the 120 day return window
Please Note: Only the part or parts of the complete sets which are defective will be accepted for return. For example, a damag ed handle does not require the return of the complete widespread fitting.

III. Dornbracht will not accept as return goods products which are

a. Discontinued product that is not listed in the most current Dornbracht Price Book.
b. Special order (xTra Service) items
c. Installed product that is not defective due to poor workmanship or materials

IV. UNDER NO CIRCUMSTANCES WILL MERCHANIDISE BE ACCPETED FOR RETURN WITHOUT PRIOR WRITTEN AUTHOIRIZATION (Return Goods Authorization, RGA).

V. Customers must submit requests to americas@dornbracht.com and are required to provide all the following information:

a. Quantity
b. Article Number and Finish
c. Purchase Order Number or Dornbracht Invoice Number
d. Reason for Return

VI. A copy of the Return Goods Authorization (RGA) form authorizing the return of only the items indicated will be emailed to you. A Return Shipping label will also be emailed to you. Any product that has not been authorized and included on the RGA form will be considered unauthorized and no credit will be issued. Unauthorized items will be returned to you at your request and expense.

VII. Preparation of products for return:

a. Defective – All products must be individually packed in either their original carton (shelf box) or carefully wrapped and boxed. These boxes should then be packed in an outer shipping carton to prevent further damage and/or defects. Please clearly indicate the contents of all internal boxes if original cartons are not used. Please ensure all internal boxes are taped closed.
b. Resaleable – All products must be unopened in their original carton (shelf box). These boxes must then be packed in an outer shipping carton to prevent damage.

VIII. The value of the returned merchandise will be determined following a physical inspection of the materials received. A credit for those items accepted will be issued. Please note this process can take up to four (4) busine ss weeks.

IX. The value of the credit will be determined as follows:

a. Factory defective items – a full credit will be given upon receipt and inspection.
b. Incorrectly shipped items – If packaged properly, credit for incorrectly shipped items will only be provided if the items are returned in their original cartons (shelf boxes) and is in resaleable condition.
c. Authorized return of resaleable items – Credit for invoice price minus restocking fee
1. Within 60 days of receipt – 25% restocking fee
2. Over 60 days from receipt – Items not eligible for return
d. Unauthorized Return – no credit will be issued
e. Non-Current Goods (Discontinued) – no credit will be issued for items that are returned that are no longer listed in the current price book or pricelist.

X. PROPER PACKAGING, LABELLING AND PROTECTION OF THE RETURN GOODS SHIPMENT IS THE RESPONSIBILITY OF THE SHIPPER.

Return Goods Procedure

In order to be eligible for credit on any eligible returned goods, please comply with the following:

1. Package Product Properly for Return

a. Defective – All products must be individually packed in either their original carton (shelf box) or carefully wrapped and boxed. These boxes should then be packed in an outer shipping carton to prevent further damage and/or defects. Please clearly indicate the contents of all internal boxes if original cartons are not used. Please ensure all internal boxes are taped closed .
b. Resaleable – All products must be unopened in their original carton (shelf box). These boxes must then be packed in an outer shipping carton to prevent damage.

2. A copy of the Return Order Form must be included with the returned products in a plastic pouch affi xed to the outside of the outer shipping carton. If the requested documentation is not included with the shipment, Dorn bracht will automatically refuse the return and no credit will be given.

3. A shipping label is provided. Please cut this out and attach it to the outside of your shipping carton. The label must be visible on the outside of the shipping carton or the return will not be accepted.

4. A full inspection of the returned articles by Dornbracht will be carried out prior to credit given. Dornbracht reserves the right not to credit any items found to be damaged or incomplete upon inspection. This process can take up to four (4) business weeks.

5. Incomplete, previously installed items, custom items (xTra Service) or their components will not be accepted for credit and will be returned to the showroom upon their request and at their expense.

6. Returned items awaiting inspection for credit should not delay payment of any outstanding account. Dealer must not debit their Dornbracht account.

7. All denied returns are at the sole discretion of Dornbracht Americas. These denials are to be treated as final decisions and cannot be resubmitted nor contested.

Design and quality

International award-winning designs. 19 original design series with a range of styles from traditional to contemporary. Hand-crafted to provide the highest quality brilliant finishes. High standards of quality management. All products are inspected and tested prior to shipment. Easy-to-use price and specifi cation manual, with product code system for error-free ordering.

Technical

Manufactured from the highest quality cast, forged and machined brass. 1/4 -turn xControl with state of the art composite ceramics. Tested at 1.5 million turns. Most shower systems available in 1/2" and 3/4" confi gurations. Designed for easy installation with full instructions. All connections are tooled or adapted to U.S. thread size. Dornbracht fi ttings meet or exceed the stringent European standards. Dornbracht fi ttings meet or exceed the NSF 61.9 and California Proposition 65 standards for lead leaching.

Delivery

Roughs and spare parts are available for immediate shipment from Atlanta. All fi nished products are shipped via FedEx program from Iserlohn, Germany directly to the customer location.

Website

• Award winning design

• Technical drawings and specifications download

• Brochures in PDF format

• Press information and image library

• Cultural sponsorship information

• Showroom and representative locator

• Project references worldwide

• PodCasts

• Movies

• Animations

x-tra Service

Our x-TRA Service department provides fittings for special requirements, including spout extensions, laser graphics, and special finishes. For more information please visit www.dornbracht.com or email us at americas@dornbracht.com.

Sample service program

For professional specifiers we offer our unique Sample service program. You may request mounted product samples on a no charge loan basis for use in presentations and client reviews. Please contact americas@dornbracht.com for sample requests.

For further information on any of the above mentioned topics and services, please contact your local representative or our Customer Care Center at Dornbracht Americas at 800 774 1181.

Over the years, Dornbracht AG & Co. KG has earned a reputation for excellence in technology, design and quality control. Every effort has gone into making each Dornbracht product perform to its own high standards and to satisfy the Customer. Dornbracht provides the following General Terms and Conditions of Sales.

Prices in US$ valid from 07/01/2021. This price list supersedes all previous lists. We reserve the right to technical changes, price changes and discontinuations without prior notice.

I. APPLICABILITY OF THESE GENERAL TERMS AND CONDITIONS OF SALE

These General Terms and Conditions of Sale (these “Terms and Conditions”) constitute the sole terms and conditions upon which Dornbracht AG & Co. KG (“Seller”) agrees to sell products (hereinafter the “Products”) ordered by the purchaser (“Purchaser”) and specifi cally identified on a purchase order (hereinafter the “Order”) that has been issued by Purchaser and accepted by Seller via written confirmation.
a. Exclusivity. Seller hereby expressly rejects any terms and conditions contained on any purchase order or other business form or document whichare diff erent from or in addition to the terms stated herein, and any such diff erent or additional terms shall be null and void, and of no force or effect, unless expressly accepted in a writing signed by a duly authorized corporate officer or manager of Seller. In the event that the Seller agrees, via a signed writing, to terms and conditions diff erent from or in addition to the Terms and Conditions set forth herein, those diff erent or additional terms and conditions apply only in that specific instance unless clearly agreed to otherwise in writing. Neither Seller’s delivery of products nor any other action, conduct or performance, other than a signed writing, shall constitute acceptance of terms or conditions different from or in addition to these Terms and Conditions.
b. Acceptance by Purchaser. Purchaser shall be deemed to have accepted these Terms and Conditions by issuing an Order or by any other statement or writing, act or course of conduct, dealing or performance constituting acceptance under applicable law, including failure to object in writing to these Terms and Conditions within a reasonable time or by acceptance of the Products.

II. ONLINE OUTLETS

One of the benefits of the Internet is that it has granted consumers the opportunity to learn about and purchase products from previously unknown companies. Though prices may look appealing, these products are not designed to be installed in North American homes and signifi cant problems may result. Dornbracht uses domestic distributors to ensure that its products meet North American plumbing installation standards and have North American plumbing code approvals. Dornbracht will not service, warrant, nor provi de customer support for product purchased from unauthorized distributors.

III. PRICES

a. The prices charged are the prices stated in Seller’s price list applicable on the date of the acceptance of the Order, except where a diff erent price has expressly been agreed upon in writing by Seller.

IV. DELIVERY

a. Products in the Price Lists, as distributed and modified from time to time by Seller, will be delivered from our distribution facility in Germany. Unless other wise specified by Dornbracht in advance, all shipments will be delivered customs, duties and brokerage charges prepaid. Freight will be billed as if the product shipped Federal Express ground from Atlanta, GA.
b. Claims for shortages must be made to Dornbracht Americas Inc. within five (5) days from receipt of goods. Any claim for a complete shipment not received must be reported to Dornbracht Americas Inc. within 20 days of the invoice date.
c. Any claim for loss or damage in transit should be made promptly by the customer to the carrier in accordance with the carrier’s requirements. Seller will not be responsible for any claim for loss or damage in transit if the customer does not promptly and correctly report the claim to the carrier.

V. PAYMENT TERMS

a. Payment is due thirty (30) days from the date of the invoice (“ Invoice”).
b. Any amounts not paid when due may be subject, at Seller’s sole discretion, to a service charge of one and one-half percent (1.5%) of the amount due per month, or the highest rate permitted under applicable law, whichever is less. c. Purchaser acknowledges that Seller may, in its sole discretion upon notice to Purchaser, impose more stringent payment requirements than those described in this Section, including, without limitation, requiring full or partial payment in advance, or requiring provision of an irrevocable letter of credit naming Seller as benefi ciary.

VI. RESERVATION OF TITLE

a. If Purchaser fails to pay the total sum due hereunder within 30 days of Invoice date, Seller hereby reserves and Purchaser hereby grants a purchase money security interest in Products sold hereunder and the proceeds thereof. In the event of default by Purchaser or any of its obligations to Seller, Seller shall have the right to repossess the Products sold hereunder without liability to Purchaser. Upon the request of Seller, Purchaser agrees to promptly execute fi nancing statements and such other instruments as Seller desires to perfect or maintain its security interest in Products. Notwithstanding the foregoing, Purchaser hereby authorizes Seller to fi le one or more fi nancing statements signed only by Seller without Purchaser’s signature and to use a copy of these Terms and Conditions as an exhibit to any such financing statement(s).
b. Except as may be prohibited by applicable law, Seller may cancel any unfi lled Order hereunder in the event one of the following occurs: (i) Purchaser becomes insolvent or unable to pay its debts as they mature; (ii) voluntary or involuntary bankruptcy proceedings are instituted by or against Purchaser; (iii) a receiver or trustee is appointed for the benefit of Purchaser’s creditors; (iv) an assignment is made for the benefit of Purchaser’s creditors; or (v) Purchaser fails to provide an adequate written response within ten (10) days to a demand by Seller for assurance of Purchaser’s intention and ability to perform under any contract with Seller.

VII. LIMITED WARRANTIES

a. Mechanical Limited Warranty
Seller warrants its products, installed in a residential application, to be free from manufacturing defects in materials and workmanship for a period of five (5) years from the date of purchase by the original consumer owner. This limited warranty is subject to the warranty conditions and limitations as set forth below.
b. General Finish Limited Warranty
Seller warrants the Polished 24K Gold, Brushed 24K Gold, 18K Champagne, and 18K Cyprum finishes of its products, installed in a residential application, to be free from manufacturing defects in materials and workmanship for a period of five (5) years from the date of purchase by the original consumer owner. For Enamel Color fi nishes (e.g. matte black, matte white), Seller warrants its products, installed in a residential application, to be free from manufacturing defects in materials and workmanship for a period of one (1) year from the date of purchase by the original consumer owner. Please refer to the Seller‘s Care Instructions, provided by your Dealer, for the proper maintenance of Seller‘s fi nishes. This limited warranty is subject to the warranty conditions and limitations as set forth below.
c. Limited Lifetime Finish Warranty
For the following Finishes: Polished Chrome, Brushed Chrome, Platinum Matte, Platinum, Durabrass, Brushed Durabrass and PVD finishes, Seller provides a Limited Lifetime Finish Warranty for the finish of its products, installed in a residential application, to be free from manufacturing defects in materials and workmanship for the useful life of the products. Please refer to the Seller‘s Care Instructions, provided by your Dealer, for the proper maintenance of Seller‘s fi nishes. This limited warranty is subject to the warranty conditions and limitations as set forth below.
d. Environmental Compliances
All Dornbracht lavatory and kitchen products meet the NSF 61 and NSF 372 (lead-free) standards. Drinking water has been found to contain lead, some of which has been attributed to piping, lead solders and brass plumbing fittings. Water standing in a closed water system may dissolve lead from the faucet and the rest of the plumbing system, particularly if the water is corrosive. Dornbracht faucets are manufactured from the highest quality materials available in the industry today. However, fittings made of brass contain minute quantities of lead in alloy form which may be leached out when water is allowed to stand in the system. We suggest always running the water for several seconds to fl ush the faucet before use. Since plumbing fittings may contribute detectable amounts of lead to water, the following notice is required by California law (Proposition 65): This product contains a chemical known to the State of California to cause birth defects and rep roductive harm.
THE DURATION OF ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE IS STRICTLY LIMITED TO THE DURATION OF THE WARRANTIES AS SET FOR IN SUBSECTIONS (a), (b) AND (c) TO THIS SECTION VI. All of the limited warranties set forth in this Section VI are in lieu of any other warranties, express or implied. Seller hereby disclaims any warranty, express or implied, other than those set forth in this Section VI. All of Seller’s warranties are strictly limited to the fi rst residential consumer of its product. Seller’s Mechanical and Finish warranties are strictly limited to products correctly installed and used in a residential environment. Seller’s fi nish warranties for kitchen, bath, lavatory and bidet drains of all types are limited to a one (1) year warranty from the date of installation. Seller’s mechanical warranties for replacement cartridges provided under warranty are limited to twenty-four (24) months from the installation date of the replacement, or the original mechanical warranty period as set forth in subsection (a) to this Section VI. Product problems which result from abuse, misuse, improper installation and/or maintenance, hard water, proximity to bodies of salt water, or accidental damage are not covered by any warranty set forth in this Section VI. Finish problems which result from abuse, misuse, improper installation and/or maintenance, hard water, proximity to bodies of salt water, exposure to direct sunlight or accidental damage are not covered by this warranty. The use of plumber’s putty will void this warranty. A non-corrosive Aloxy Silicon sealing compound may be used.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
e. Warranty Claims
Seller’s warranties are limited to the first residential consumer of its product. These warranties are in eff ect for Seller’s Products purchased on January 1996 and thereafter. For Seller’s products purchased prior to Januar y 1, 1996, please refer to warranties listed in Dornbracht Pricelist US-L 1995.

For Warranty claims, please contact your Dornbracht dealer, or you may write to:
Dornbracht Americas Inc.
1700 Executive Drive South, Suite 600
Duluth GA 30096.

Please include the original receipt with a description of the problem, model number, store and date of purchase, name of installer, and your name, address and telephone number.
f. Display Product
Display product is not for re-sales and therefore voids the warranty.
g. Project Sales
i. Residential project sales: The mechanical and finish warranty period is 5 years from the date of purchase. The warranty period for Powder Coat finishes is 1 year from the date of purchase.
ii. Commercial project sales: The mechanical and finish warranty is 2 years from the date of purchase. The warranty period for Powder Coat finishes is 1 year from the date of purchase.

VIII. RETURNED GOODS

a. For our return good policy please reference Return Goods Policy on page 622.

IX. GOVERNING LAW; JURISDICTION; WAIVER OF JURY TRIAL

a. These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Georgia, without reference to its confl icts of law principles. Any suit arising out of these Terms and Conditions may be brought in the State or Federal Courts of the State of Georgia. In the event of any such suit, the parties hereto consent to pe rsonal jurisdiction in such Courts and waive any defense based on improper venue.
b. The parties further consent to a waiver of any and all rights to a jury trial that may exist if any suit arises out of these Terms and Conditions. X. FORCE MAJEURE Seller shall not be liable for any delay or non-delivery of any of the Products or other nonperformance caused in whole or part by any contingency or event beyond Seller’s reasonable control, including, without limitation, any act of God; acts of any government or any agency or subdivision thereof; fi re; strikes; war; machinery breakage; failure of a communications or internet provider; transportation delays; shortage of or inability to secure labor, fuel, energy, materials or supplies at reasonable prices or from regular sources; riots or acts of a public enemy; terrorist acts; and any existing or future laws or regulations with which Seller, in its judgment and discretion, deems it advisable to comply as its legal duty.

XI. CONFIDENTIALITY

a. In connection with the Order, each party (the “Disclosing Party”) may provide the other party (the “Receiving Party”) with “Confi dential Information.” “Confidential Information” means (a) all pricing for Products, (b) these Terms and Conditions, (c) all information that is designated in writing as “confidential” or “proprietary” by the Disclosing Party at the time of written disclosure, and (d) all information that is orally designated as “confidential” or “proprietary” by the Disclosing Party at the time of oral disclosure and is confi rmed to be “confidential” or “proprietary” in writing within five (5) days after oral disclosure. The term “Confi dential Information” does not include information which documentary evidence demonstrates: (a) is or becomes generally available to the public other than as a result of disclosure by the Receiving Party or its representatives (or any person to whom the Receiving Party or its representatives disclosed such information); (b) was known by the Receiving Party prior to its disclosure by the Disclosing Party; (c) was independently developed by Receiving Party without use of the Confidential Information; or (d) becomes available to the Receiving Party on a nonconfi dential basis from a source other than the Disclosing Party, provided that such source is not bound by a confidentiality agreement, confi dentiality obligation, or fi duciary duty which prohibits disclosure, and the Receiving Party has no reason to believe that such source may be restricted from making such disclosure.
b. The Receiving Party agrees: (i) to use the Confidential Information only in connection with its rights and obligations under the Order, (ii) to take commercially reasonable measures to prevent disclosure of the Confidential Information, except to its employees and agents who have a need to know, and (iii) not to disclose the Confidential Information to a competitor of the Disclosing Party. The Receiving Party agrees to obtain a commitment from any permitted recipient of Confidential Information to comply with the terms of this Section. Confidential Information shall not be reproduced without the Disclosing Party’s written consent, and the Receiving Party shall return all copies of Confidential Information to the Disclosing Party upon request except to the extent that the Order entitles the Receiving Party to retain the Confidential Information. Seller may also retain one copy of Purchaser’s Confi dential Information until all its potential liability under the Order terminates.
c. In the event the Receiving Party becomes or may become legally compelled to disclose any Confidential Information (whether by deposition, interrogatory, request for documents, subpoena, civil investigative demand or other process or otherwise), the Receiving Party shall provide to the Disclosing Party prompt prior written notice of such requirement so that the Disclosing Party may seek a protective order or other appropriate remedy and/or waive compliance with the terms of this Section. In the event that such protective order or other remedy is not obtained, or that the Disclosing Party waives compliance with the provisions hereof, the Receiving Party shall furnish only that portion of the Confidential Information which it is advised by counsel is legally required to be disclosed, and shall use its best eff orts to insure that confi dential treatment shall be aff orded such disclosed portion of the Confidential Information.
d. Nothing in this Section grants the Receiving Party any license under any invention, patent, trademark or copyright now or later owned or controlled by the Disclosing Party.
e. This Section does not supersede any separate confidentiality or nondisclosure agreement previously signed by the parties.

XII. SEVERABILITY

If any provision of these Terms and Conditions is held to be unenforceable by final order of any court of competent jurisdiction, such provision shall be severed herefrom and shall not affect the interpretation or enforceability of the remaining provisions hereof.